FAQ
Frequently Asked Questions About Shipping
How long will it take for my order to arrive?
Delivery time depends on your location:
- United States: 4 to 8 business days.
- Canada: 10 to 20 business days.
- Australia: 10 to 20 business days.
- International: 10 to 30 business days.
Please note that these are estimated times and may vary due to external factors such as customs delays or weather conditions.
When will I receive tracking information for my order?
You will receive an email with a tracking code once your order has been shipped. This code will allow you to monitor your package's progress in real time.
Can I change the delivery address after placing my order?
If you need to change the delivery address, contact us as soon as possible here. If the order hasn’t been shipped yet, we’ll do our best to update the address. Unfortunately, if it has already been shipped, changes cannot be made.
What happens if my order is delayed?
While we work with reliable carriers, delays may occur due to external reasons. If your order is delayed beyond the estimated time, please contact us, and we will work with you to resolve the issue as quickly as possible.
What are the shipping costs?
Shipping costs vary depending on your location and the weight of the products. During the checkout process, you’ll see the exact cost before confirming your order.
Do you ship to my country?
We ship to many countries. If you’re unsure whether we deliver to your location, please reach out to us, and we’ll confirm it for you.
What should I do if my order arrives damaged or incorrect?
We apologize for any inconvenience. Please notify us immediately by writing to us and include photos of the damaged or incorrect product. We will resolve the issue at no additional cost to you.
Can I pick up my order instead of having it shipped?
Currently, we only offer shipping. If we enable pickup options in the future, we’ll let you know.
How can I contact Frontera Libre if I have more questions about my shipment?
You can contact us anytime here. We’re here to answer your questions and ensure you have an excellent shopping experience.
Frequently Asked Questions About Returns at Frontera Libre
At Frontera Libre, we want you to have an exceptional shopping experience. Below, we answer the most common questions about our return process:
What is the deadline to request a return?
You can request a return within 14 calendar days of receiving your order. This timeframe includes weekends and holidays.
What if the product I received is damaged, defective, or not what I ordered?
If the product arrives in poor condition or is incorrect, we will cover all return and exchange costs. Simply contact us immediately with photos of the product to expedite the process.
Can I return a product if I changed my mind or made a mistake when ordering?
Yes, you can return it. However, this type of return involves a small fee to cover shipping costs. Please ensure the product is in its original packaging, unused, and in perfect condition.
How do I return a product?
To return a product, follow these steps:
- Write to us here, including your order number, the reason for the return, and photos of the product, if applicable.
- We will respond within 48 business hours with detailed instructions.
- Ship the product following our instructions. Once received and its condition confirmed, we will proceed with the refund or exchange as requested.
How is the refund processed, and how long does it take?
The refund will be processed through the same payment method used for the purchase. Generally, refunds take 5 to 10 business days to reflect, depending on your payment provider.
Are there any products that cannot be returned?
We do not accept returns on personalized or custom-made products unless they arrive damaged or with manufacturing defects. If you have any doubts about a product, please contact us before purchasing.
Do I need to keep the original packaging to make a return?
Yes, it is important to keep the original packaging to protect the product during the return shipment. This helps us process your request quickly and efficiently.
What should I do if I have more questions?
If you need more information or have additional questions, write to us here.
Thank you for trusting Frontera Libre. We are committed to providing you with an exceptional shopping experience.